Client information is spread across several places
Chat threads, paper intake forms, spreadsheets and local files. Locating what was agreed several sessions ago takes longer than it should.
For counsellors and counselling teams An integrated practice management system
Ziji combines scheduling, client records, session documentation, transcription and AI-assisted drafting in one system, built around the working practices of Chinese-speaking counselling professionals.
Product interface is currently in Simplified Chinese
Session summary
Draft ready for review
Context
Common problems in day-to-day practice
These problems come from fragmented tools and workflows rather than from clinical practice itself.
Session documentation takes time outside paid hours
Write-up usually happens outside session time, and time pressure tends to reduce what gets recorded.
Patterns are hard to review across fragmented records
Reviewing what changed, what recurred and what was tried requires the record to be continuous in the first place.
Product
What the product covers
Five capabilities that operate on a single client record.
Diagrams are illustrative. The product interface is in Simplified Chinese.
Scheduling and client intake
- Clients book online themselves — no download, no account
- Intake forms completed before the first session, filed automatically
- Booked, completed and cancelled states all traceable
MonthWeekDay
18 – 24 May
⌘ Booking link
Mon18
Tue19
Wed20
Thu21
Fri22
09
10
Sample client
Booked 11
12
Sample client
Completed 13
Supervision
Individual 14
Sample client
Cancelled Sample client
Booked Client self-booking
A continuous client record
- Sessions, notes, assessments and documents on one timeline
- Intake responses and assessment results attach to the record on submission
- Filed by status — active, paused, closed
Active 2 Not started 0 Paused 1 Closed 0 All 3
Name
Age
Presenting issue
Status
Next session
S Sample client 1
26
Family +2
Active
30 May 09:00
S Sample client 2 ⚠
37
Relationships +1
Active
26 May 09:00
S Sample client 3
21
Sleep +1
Paused
28 May 09:00
Intake filed automatically
Transcription and note assistance
- Upload a recording, or an existing transcript
- Structured draft notes in SOAP, DAP or your own template
- The corrected transcript stays on file alongside the note
Session — Sample client 1
30 May 2026 · 09:00 – 09:50
Duration
50 minutes
Format
Online
Booking
Booked
Session
No. 9
Session recording
Upload a recording to generate a transcript and draft notes
Start recording
↑ Upload audio / transcript
SOAP drafts generated
AI-assisted review and drafting
- Draws on relevant context from the client record to surface recurring themes
- Output is a draft for professional review, never a decision
- Conversations are saved by default; incognito mode stores nothing
Session notes Sample client · 30 May · Draft
Subjective
Describes repeated hesitation and self-doubt around recent moral decisions
Objective
Avoided eye contact, noticeably slower speech, three long pauses
Assessment
Moral self-blame conflicting with self-concept; questions own fairness…
Plan
Introduce a values-clarification exercise next session…
Insert template:
SOAP DAP Manage
✦ AI assistant Incognito · not saved
Protect the sense of safety in disclosure first
The client keeps voicing hesitation and self-blame. Challenging the reasoning directly now would push the feeling back down. Try reflective listening first, then gently invite a concrete example.
— Based on this session + history
Ask a question… ↑ Send
Incognito available
Consent and auditability
- Informed-consent templates you can edit freely
- Handwritten client signature, exported as PDF
- Third-party timestamp evidence, independently verifiable
Record ID C672A4DD-FF59-4B20-8A79-81D47FAD63A2
Signature record
This page records the key facts of the Informed Consent for Counselling Services signed by the client on 2026-05-19 20:36:10 (UTC+8), certified by the DigiCert RFC 3161 timestamp service.
Client
Sample client
Counsellor
Chengxiu Ye (MA Counselling, NYU)
Document
Informed Consent for Counselling Services
SHA-256 38197191c791939a30776b6a284d406484434ee68b5420bc20a3a7772bfb3568
Signed at
2026-05-19 20:36:10 (UTC+8)
Certified by the DigiCert RFC 3161 timestamp service
Client device
Edge 148 · Windows
IP ::ffff:172.19.0.4
Third-party timestamp
Who it is for
Independent counsellors and counselling teams
Working on your own
- One place for bookings, records, notes and follow-up
- Less switching between chat apps, documents and folders
- Clients complete intake and assessments without installing anything
Working as a practice
- Member roles, capabilities and record-access rules
- Audit trails on sensitive actions
- A shared practice profile with public booking
Team edition — invite-only beta
Market context
Built for the Chinese counselling context
Ziji is not a general practice tool translated into Chinese. The following constraints shaped the product.
No client-side app
Clients book, complete intake forms and fill in assessments through a link. Asking them to install something would lose most of them, so everything on the client side works in a browser.
Compliance as architecture
Data residency, de-identification before model calls, consent state and audit logging are structural, not settings added afterwards. Chinese law treats counselling records as sensitive personal information.
Solo practitioners first
Most counsellors here practise independently or in very small studios. The product had to be usable on day one by one person, with no administrator and no onboarding call.
Mainland-accessible infrastructure
Every runtime dependency, including the language model provider, has to be reachable and licensable inside Mainland China. That rules out most of the default Western stack.
Responsible AI & data protection
How AI and data are handled
Counselling records are treated as sensitive personal information under PIPL. This section describes what the system currently does.
Assistive by design
AI produces drafts and summaries for professional review. It does not diagnose, does not decide, and does not change a record on its own.
No automatic escalation
Risk-related observations are surfaced as reminders for the counsellor to confirm. The system never notifies a third party by itself.
De-identified model calls
Client information is de-identified before it reaches the model provider: names are replaced with codes, and dates of birth, phone numbers and addresses are not sent. Our model provider states that API content is not stored and not used for training.
Encryption and access control
HTTPS / TLS 1.2 or above throughout. Passwords are stored as salted bcrypt hashes and bearer tokens as SHA-256 hashes. Access is scoped by organisation membership and role.
Audit trails
Sensitive actions and irreversible changes are written to an audit log inside the same transaction as the change itself.
Export and deletion
You can export your data at any time and request account deletion. Retention periods and deletion follow the Privacy Policy (Chinese).
On certifications. Ziji runs on infrastructure assessed to China's MLPS 2.0 Level 3 standard, and our language model provider states that its service holds SOC 2, ISO 27001 and ISO 42001 certification. These are certifications held by our infrastructure and model providers. Ziji does not currently claim them in its own name.
About
About the team
Ziji is built by a two-person founding team with backgrounds in counselling psychology and data analytics.
Chengxiu Ye
Co-founder
- MA in Counselling, New York University
- MSc in Business Analytics, National University of Singapore
- First author, SSCI / JCR Q1 psychology journal
Jiajun Sheng
Co-founder
- BSc in Information Management, Tsinghua University
- MSc in Business Analytics, National University of Singapore
Common questions
What is Ziji and who is it for?
Ziji (咨记) is a practice management system for counsellors and counselling teams. It covers scheduling, client records, session documentation, transcription, informed consent and audit trails. It is a professional tool for practitioners, not a service for the general public.
Is Ziji available in English?
Not yet. The product interface, registration flow, pricing and legal documents are currently in Simplified Chinese. This page exists so that English-speaking visitors can understand the product and reach us. If an English interface matters to you, tell us — it helps us prioritise.
How does Ziji use AI?
AI drafts session notes from recordings or transcripts, and can answer questions using context drawn from a client's record. Every output is a draft for the counsellor to review, edit or discard. The system does not diagnose, does not act on its own, and does not notify anyone on the basis of AI output. Conversations are saved by default so you can return to them; a conversation can be set to incognito, in which case nothing is stored.
How is data protected?
Transport is encrypted with HTTPS / TLS 1.2 or above, passwords and bearer tokens are hashed rather than stored in readable form, access is scoped by organisation and role, and sensitive actions are audit-logged. Counselling content is treated as sensitive personal information under PIPL. Storage locations, retention periods and cross-border transfer are set out in the Privacy Policy (Chinese).
Does Ziji provide counselling or medical services?
No. Ziji is software used by qualified professionals to manage their own practice. It does not provide consultation, diagnosis or treatment to the public.
Contact
Whether you are a practice considering the product, a researcher, or a potential partner — email us directly. There is no form and no account required.
support@getziji.comPrefer to look around first? See how it works · Visit the Chinese site